Terms and Conditions

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Heph Atelier terms and conditions of supply.

Any Order and subsequent purchase of Goods (as defined below) or services from Heph Atelier shall be governed by the following terms and conditions. Please read them carefully.

These terms and conditions do not affect your statutory rights as a consumer.

"Heph Atelier" is the trading name for Heph Atelier Limited, trading on the internet at heph.co.uk, and via the following email heph.atelier@gmail.com . "We" / "Us" / "Our" refers to heph atelier, "You" / "Yours" refers to the customer

Consumer Obligations 

By submitting your order to Heph Atelier you confirm:

• You are aged 16 or over and are not registered blind or partially sighted;

• You are in possession of a written prescription (if applicable) for your spectacles that has been given to you by a suitably qualified licensed optician in the last 12 months, that includes your pupillary distance measurement (PD).

• You will supply accurate details of your current prescription (including any notes on the prescription) when you request for prescription lenses within 24 hours.

2. Limitations of Supply

We will make a reasonable effort to ensure that all Orders are fulfilled; however prescription lenses will take longer to deliver than the usual 3 - 5 and 5 - 7 working days. In addition, we have absolute discretion as to whether or not to accept your Order. Especially if you're prescription is complex and needs a face to face consultation (which we do not provide).

If considered necessary or appropriate before an Order is accepted, we at Heph Atelier have absolute discretion:

• to request that you send us a copy of your written prescription;

• to contact you directly to verify and/or discuss your prescription;

• to request that you obtain your pupillary distance measurement from your optician; 

• to request that you obtain a new written prescription from your optician if it isn't valid within the last 12 months to the date of your order.

3. Prices and Payment

Prices stated are NOT inclusive of any Value Added Tax (VAT) that may be required to be remitted to tax authorities by Heph Atelier.

We will do our utmost to ensure the accuracy of the prices and the price related information stated on our product page and associated social media sites.

However, in the unlikely event that we were to ever mistake in relation to pricing, we will review your Order and will notify you of the error before your item is processed/sent. You will then have the choice to either accept the correct price or to cancel your Order.

The price you pay is a retail price as appearing in your basket. In the future if we surpass the threshold for VAT in certain territories where we sell, we will be required to report part of the sale price to the relevant tax jurisdiction and pay that amount in tax. We do not adjust our prices depending on the sales tax suffered which varies from country to country. In addition as of August 1st 2020 we do not add tax to any amount shown in your basket, however this may change in the future and we will update our website as necessary to reflect this.

In some countries there may be rules imposed locally that will charge import VAT to the purchaser and/or consumer. Heph Atelier is unable to provide any refunds for such costs.

4. Delivery and Carriage

We will make reasonable endeavours to ensure your Goods are dispatched to you as quickly as possible after placing your order. You will first receive an order confirmation. 

You will be notified by email at the time your Goods are dispatched and you will be provided with a tracking number to track your order until delivery.

Delivery of the Goods will be made to the address provided by you at the time you placed your Order. If your Goods are not delivered safely within a reasonable number of days of you receiving notification of dispatch, you should contact us. 

Customers should promptly inspect goods delivered to them to satisfy themselves that any goods delivered to them are as expected.

In the case of non delivery, if either Heph Atelier or our courier is at fault, you will be offered the choice of a full refund AFTER a full investigation has taken place within 7 days.

If the item is confirmed by the courier as delivered and or signed for at the customers delivery address we do not accept responsibility if the signature on delivery is not that of the customer.

5. Returns (of Goods)

Please see our Refunds Policy for full details on dealing with returns

6. Copyright and Trademarks

The Site's design, names, text, images, graphics, logo are all owned by, or licensed to, Heph Atelier. In addition, some of the images may be Royalty Free. They may not be reproduced for any commercial or public purpose without the expressed consent of Heph Atelier.

The "Heph Atelier" name or any other registered or unregistered trademarks displayed on the Site may not be used without the prior consent of Heph Atelier.

7. Your right to cancel

Under the United Kingdom's Distance Selling Regulations, you have the right to cancel the contract for the purchase of an item at any point from the time of ordering up until 14 working days after the item has been delivered. If we've already shipped your order, you'll need to package the items and send them back in the same condition they arrived in and you will have to pay for the returns postage.

If we don't receive the item back from you within 14 days of delivery, we will assume you are happy with your purchase.